Shipping & Delivery Policy
At BRUCHI CLUB, we are committed to delivering your orders quickly, securely, and discreetly. Please read our shipping policy below to understand how we process and deliver your orders.
Order Processing
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Orders for in-stock products are generally processed within 24 hours of successful order confirmation.
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Products that are temporarily out of stock may require up to 72 hours for processing. In such cases, our customer support team will notify you.
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Orders are processed on business days only (excluding public holidays).
Once your order has been dispatched, you will receive an email and/or SMS containing your shipment tracking details.
Same Day Delivery (Available Only in Noida)
We offer Same Day Delivery exclusively for selected Noida pincodes.
Eligible Pincodes
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201301
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201302
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201303
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201304
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201305
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201306
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201307
Eligibility
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Orders must be placed before 1:00 PM (IST).
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Same Day Delivery must be selected during checkout.
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Eligible orders will be delivered on the same day before 9:00 PM (IST).
Important Information
If a Same Day Delivery order is placed for any location outside the eligible Noida pincodes, BRUCHI CLUB will:
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Automatically process the shipment through our standard delivery service.
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Refund the Same Day Delivery charges to the original payment method.
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Notify the customer, if required.
Standard Delivery Timeline
Delivery timelines vary depending on your location and courier partner availability.
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Metro Cities: 2–4 business days
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Tier 2 & Tier 3 Cities: 3–6 business days
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Remote Locations: 5–8 business days
Please note that delivery timelines are estimates and may be affected by weather conditions, public holidays, natural calamities, operational issues, or other unforeseen circumstances.
Shipping Charges
Prepaid Orders
Cash on Delivery (COD)
Shipment Tracking
After dispatch, you will receive your tracking details via email and/or SMS.
You can track your shipment using the tracking number provided through the courier partner's tracking portal.
If your shipment tracking is not updated or you experience any delivery issues, please contact us at info@bruchiclub.com, and our support team will assist you.
Multiple Shipments
If your order contains multiple products, they may be shipped separately from different warehouses based on product availability.
You will receive separate tracking information for each shipment wherever applicable.
Delivery Exceptions
While we strive to deliver every order within the estimated timeline, delays may occasionally occur due to:
We appreciate your patience in such situations.
Missing or Incorrect Items
Although every order undergoes multiple quality checks before dispatch, if you receive an incorrect or missing item:
You can reach us via:
Claims submitted without an unpacking video may not be eligible for resolution.
Failed or Partial Deliveries
If we are unable to deliver your complete order due to product availability or operational reasons:
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The undelivered item(s) will be cancelled.
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Any prepaid amount for the cancelled products will be refunded to the original payment method.
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Cash on Delivery customers will not be charged for cancelled items.
Damaged Package
If your package appears tampered with or damaged at the time of delivery:
We will investigate the issue and arrange a suitable resolution.
Delivery Partners
We work with trusted national courier partners to ensure safe and timely delivery across India.
For certain remote serviceable locations, shipments may be delivered through India Post or other regional logistics partners.
Please note that if a Cash on Delivery shipment is delivered through India Post's VPP service, India Post may collect an additional charge (if applicable) as per their prevailing policies.
International Shipping
Currently, BRUCHI CLUB ships only within India. International shipping is not available at this time.
Privacy & Discreet Packaging
Your privacy is important to us.
All BRUCHI CLUB orders are shipped in plain, discreet packaging without any product names or identifiable branding visible on the outer package.
Need Help?
For any shipping or delivery-related assistance, please contact us:
Email: info@bruchiclub.com
WhatsApp: +91 8010256452
Our customer support team will be happy to assist you.
Frequently Asked Questions (FAQs)
1. When will my order be shipped?
Most in-stock orders are dispatched within 24 hours of order confirmation. If an item is temporarily out of stock, dispatch may take up to 72 hours. You will be notified in case of any delay.
2. How long will it take to receive my order?
Estimated delivery timelines are:
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Same Day Delivery (Selected Noida Pincodes): Delivered before 9:00 PM for orders placed before 1:00 PM.
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Metro Cities: 2–4 business days
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Tier 2 & Tier 3 Cities: 3–6 business days
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Remote Locations: 5–8 business days
Delivery timelines are estimates and may vary due to courier operations, weather conditions, or public holidays.
3. Where is Same Day Delivery available?
Same Day Delivery is available only for the following Noida pincodes:
201301, 201302, 201303, 201304, 201305, 201306, and 201307.
Orders must be placed before 1:00 PM (IST) and the Same Day Delivery option must be selected during checkout.
4. What happens if I choose Same Day Delivery for an ineligible location?
If your delivery address is outside the eligible Noida pincodes, we will automatically process your order through our standard delivery service and refund the Same Day Delivery charges to your original payment method.
5. How can I track my order?
Once your order has been dispatched, you'll receive an email and/or SMS with your tracking number and courier details. You can track your shipment anytime using the tracking link provided.
6. Which courier partners do you use?
We work with trusted national courier partners to ensure safe and timely delivery. The courier partner is selected based on your location and service availability.
7. Can I change my delivery address after placing an order?
Yes, but only if your order has not yet been dispatched. Please contact our customer support as soon as possible. Once the shipment has been handed over to the courier partner, address changes may not be possible.
8. Can I reschedule my delivery?
If the courier partner supports delivery rescheduling in your area, you may receive an option through the tracking page or courier notification. If not, please contact us and we'll do our best to assist.
9. What if I am unavailable when the courier attempts delivery?
The courier partner will generally make additional delivery attempts based on their service policy. If the shipment remains undelivered after the permitted attempts, it may be returned to us.
10. Do you deliver on Sundays and public holidays?
Delivery depends on the courier partner and your location. Some areas may receive deliveries on Sundays or holidays, while others may not.
11. What are your shipping charges?
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Free Express Shipping on prepaid orders above ₹599
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₹50 shipping charge on prepaid orders below ₹599
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₹65 Cash on Delivery (COD) handling fee
12. Is Cash on Delivery (COD) available?
Yes.
COD is available for eligible locations on orders up to ₹999.
13. My tracking hasn't been updated. What should I do?
Tracking information may take 12–24 hours to update after dispatch. If there is no movement beyond this period, please contact our support team and we will investigate with the courier partner.
14. My package is delayed. What should I do?
Occasional delays may occur due to weather conditions, transportation disruptions, festivals, public holidays, or operational issues. If your shipment is delayed beyond the estimated delivery date, please contact us and we'll follow up with the courier partner.
15. What should I do if my package appears damaged?
If the package appears tampered with or damaged, please refuse delivery if possible and contact us immediately with your order details. We will investigate the issue and provide an appropriate resolution.
16. I received a wrong or missing item. What should I do?
Please notify us within 48 hours of delivery by sharing:
This allows us to verify the issue and process a suitable resolution.
17. Why did my order arrive in multiple shipments?
To ensure faster delivery, products from the same order may be shipped separately from different warehouses depending on stock availability.
18. Do you ship internationally?
Currently, BRUCHI CLUB ships only within India.
19. Will my order be packed discreetly?
Yes.
All BRUCHI CLUB orders are shipped in plain, discreet packaging without any product names or identifiable branding on the outer package, ensuring complete privacy.
20. Can I inspect the package before making a COD payment?
No. Courier partners generally do not allow open-box inspection before payment for Cash on Delivery orders. If you face any issue after receiving your order, please contact our support team immediately.
21. Can I cancel my order after it has been shipped?
Orders cannot be cancelled once they have been dispatched. However, if you no longer wish to receive the shipment, please contact our support team for available options.
22. What happens if my order cannot be delivered?
If a shipment cannot be delivered due to operational reasons, serviceability issues, or stock availability, the undelivered item(s) will be cancelled and any prepaid amount for those items will be refunded to the original payment method.
23. Will I receive an invoice?
Yes. A tax invoice is generated for every order and is shared with your order confirmation or shipment details. You can also request a copy from our customer support team if required.
24. How can I contact BRUCHI CLUB Customer Support?
For any shipping or delivery-related queries:
Email: info@bruchiclub.com
WhatsApp: +91 8010256452
Our support team is happy to assist you during business hours.