Shipping policy

Shipping Policy

All orders are fulfilled by reliable courier partners.
Orders in stock are processed within 24 hours, while out-of-stock products may take up to 72 hours to process. Customers will be notified if any item is out of stock.

Once dispatched, customers will receive an email notification with the tracking details.
Any delays from the courier partner’s end can be reported to info@bruchiclub.com, and our team will assist in resolving them at the earliest.

A tracking number will be provided, which customers can use to track their shipment on the respective courier partner’s website.

For any other queries regarding shipping, please contact us at info@bruchiclub.com.

Delivery Policy

Expected time taken to dispatch the items is given against each product on the respective product details page. While we will try our best to dispatch products as soon as possible however in unusual circumstances the delivery of the products may take up to 4-5 days approx. as per local guidelines.

In the unlikely event that we are not able to deliver your order completely, we shall cancel the remaining undelivered part of the order, and send an email to you informing about the same. In such cases, your payment against the undelivered part of the order shall be refunded, in the manner the payment was made.

*If your order has multiple items, these may ship from different locations in separate shipments. You will receive an email if the shipment does not contain all the items that you had ordered.
We work with several national courier companies to deliver your orders.

1. Shipping Charges

• ✅ Free & Express Shipping on all Prepaid Orders above ₹500.
• 🚚 Prepaid Orders below ₹500 – Flat ₹30 shipping fee.
• 💰 Cash on Delivery (COD) Orders – ₹59 delivery fee applies.

Enjoy fast and hassle-free shipping with BRUCHI CLUB! 🚀

 # Cash on Delivery feature is not available for transactions higher than Rs. 1500

2. When can I expect delivery?

We understand the pain of anticipation! Hence, we try to ship majority orders out of our warehouse within 24 hours of order confirmation. However, each location has a different delivery time frame committed by the courier partner. You can check the expected time to deliver an order in the ‘Estimate delivery' widget present in product pages.

3. How will my order be shipped?

We use several national courier services to deliver your order to your door steps.

4. Do you ship internationally?

No, we do not ship Bruchi club collection internationally as of now.

5. An item is missing from my shipment.

This is very rare as we ensure multiple checks during our product packing process. Please check if you have been charged for the missing item in the invoice enclosed. If you have been charged, kindly share a one-shot unpacking video of the package to support your claim. You can then contact us immediately at +91 8010256452 via WhatsApp or email us at info@bruchiclub.com. Alternatively, you can also post your queries under Feedback/Complaints.

Important Notes

1. In the unlikely event, we are unable to deliver any item in your order, be assured that you will not be charged for that item in case of Cash on Delivery payment, or the full amount charged for the item will be refunded in case of online payments.
2.  In the unlikely event that we are not able to ship your order completely within 10 working days of the order, we shall cancel the remaining unshipped part of the order, and send you an email informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded to your bank account, via cheque (details of which will be furnished by you separately to us) as per your convenience. If you believe that the packaging is tampered with or damaged, please refuse to take delivery of the package, and call our Customer Care at +91 - 8010256452., whatsapp us at +91 8010256452 or email us at info@bruchiclub.com, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
3.  Some locations in India are served by India-Post. In case a Cash-on-Delivery order is shipped through VPP service of India Post, then India Post might levy an additional charge of 5% of invoice value which will be collected by the local post-office at the time of delivery.
4. We prioritize your privacy by ensuring all shipments are discreetly packaged without any identifiable markings or labels.