FAQ – Frequently Asked Questions

We recommend measuring your waist in inches using a soft measuring tape. Keep the tape snug but not tight. Compare your measurement to our size chart: XS (26–28"), S (28–30"), M (30–32"), L (32–34"), XL (34–36"), XXL (36–38"). When in doubt, size up — our fabrics have natural stretch and will conform to your body.

Yes, our underwear is designed to run true to size. Our micro modal and cotton lycra blends have 4-way stretch, so they move with you. If you are between sizes, we suggest going one size up for a more relaxed fit or staying at your lower size for a snug, second-skin feel.

A detailed size chart is available on every product page, just below the size selector. It includes waist measurements in both inches and centimetres for men's and women's styles. You can also refer to the "Size Guide" section on our website for a comprehensive fit guide.

Bruchiclub offers sizes from XS to XXL across most styles. We are committed to inclusive sizing and are continuously expanding our range. If your size is not available in a particular style, please reach out to us — we love hearing from our community.

Micro modal is an ultra-soft, lightweight fabric made from beech tree fibres. It is 50% softer than cotton, highly breathable, and moisture-wicking — making it ideal for all-day wear. Our micro modal underwear retains its shape and softness even after repeated washing, and it is naturally hypoallergenic, making it perfect for sensitive skin.

Cotton lycra is a blend of natural cotton and elastane (lycra). The cotton provides breathability and comfort, while the lycra adds stretch and shape retention. This combination ensures our underwear fits snugly without feeling restrictive, and bounces back to its original shape after every wash.

Our breathable mesh is a fine, open-weave fabric engineered for maximum airflow. It is used in select styles — particularly in panels or as the primary fabric — to keep you cool and dry during active use or in warm weather. The mesh is lightweight, quick-drying, and designed to reduce friction.

For best results: Machine wash cold (30°C or below) on a gentle cycle. Use a mild detergent — avoid bleach or fabric softeners, as they can break down the fibres. Tumble dry on low heat or air dry flat. Do not iron directly on the fabric. Washing inside out helps preserve colour and print quality. Following these steps will keep your underwear soft and long-lasting.

Yes. All our fabrics are OEKO-TEX certified and free from harmful chemicals. Micro modal is naturally hypoallergenic and gentle on sensitive skin. Our dyes and prints are skin-safe and tested for colorfastness. If you have specific fabric allergies, please check the product description for the exact fabric composition before purchasing.

Yes! We offer free shipping on all orders above ₹600. For orders below ₹600, a nominal shipping fee applies at checkout. We recommend adding a second pair to unlock free shipping — it's a great way to stock up on your favourites.

We deliver across India. Standard delivery typically takes 4–7 business days depending on your location. Metro cities (Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, Kolkata, Pune) usually receive orders within 3–5 business days. Remote or Tier-3 locations may take up to 7–10 business days. You will receive a tracking link via SMS and email once your order is dispatched.

Yes, we ship pan-India including all states and union territories. Some remote pin codes may have limited courier coverage — if your pin code is not serviceable, you will be notified at checkout.

Once your order is shipped, you will receive a tracking number via SMS and email. You can use this number on the courier partner's website to track your shipment in real time. You can also log in to your Bruchiclub account and view your order status under "My Orders".

Yes, we accept Cash on Delivery (COD) across most pin codes in India. COD is available for orders up to ₹5,000. Please note that COD orders may take slightly longer to process. A small COD handling fee may apply, which will be shown at checkout.

We accept all major prepaid payment methods including: Credit and Debit Cards (Visa, Mastercard, RuPay, Amex), UPI (Google Pay, PhonePe, Paytm, BHIM), Net Banking, and Wallets. Prepaid orders are processed faster and are eligible for exclusive prepaid discounts when available.

Absolutely. Our payment gateway is secured with SSL encryption and is PCI-DSS compliant. We do not store your card details on our servers. All transactions are processed through trusted payment partners, ensuring your financial information is always protected.

Yes! Prepaid orders are dispatched faster (usually within 24 hours), and we occasionally run prepaid-exclusive offers and discounts. Prepaid also helps us ensure smoother delivery and reduces the chance of order cancellations. We encourage prepaid payments for the best experience.

Due to hygiene reasons, we do not accept returns on worn or washed underwear. However, if you receive a product that is defective, damaged, or incorrect, we will arrange a full replacement or refund. Please raise a return request within 7 days of delivery with photos of the issue. Unused, unwashed items in original packaging may be eligible for exchange.

Yes, we offer size exchanges on unused, unwashed products in their original packaging within 7 days of delivery. To initiate an exchange, contact our support team with your order number and the size you need. Exchange shipments are subject to availability. Please note that intimate wear exchanges are subject to hygiene inspection upon return.

To initiate a return or exchange: (1) Contact our customer support via email or WhatsApp within 7 days of delivery. (2) Share your order number and a brief description of the issue (with photos if applicable). (3) Our team will review your request within 1–2 business days and guide you through the next steps. Approved returns will be picked up from your doorstep at no extra cost.

Once your return is received and inspected, refunds are processed within 5–7 business days. For prepaid orders, the refund is credited back to your original payment method. For COD orders, refunds are issued as store credit or via bank transfer. You will receive an email confirmation once the refund is initiated.

We sincerely apologise for any inconvenience. If you received a wrong or defective product, please contact us within 48 hours of delivery with your order number and clear photos of the issue. We will arrange an immediate replacement or full refund at no cost to you. Your satisfaction is our top priority.