🎯 Role Objective

The Ecommerce Operations Executive ensures every confirmed order moves accurately from platform to fulfillment, inventory remains reliable, exceptions are escalated quickly, and customers receive a consistent post-purchase experience.

🎯 Growth Path

🛠️ Key Responsibilities

• Review and process incoming website and marketplace orders.
• Coordinate pick, pack, manifest, and dispatch status with warehouse or fulfillment partners.
• Maintain inventory accuracy and flag stock mismatch or stockout risk early, which is a recurring ecommerce operations requirement.
• Monitor SKU mapping, listing status, pricing changes, and platform readiness.
• Track cancellations, returns, exchanges, RTO, and courier exceptions.
• Prepare daily MIS for sales orders, pending orders, dispatch, and issue logs.
• Escalate sync issues across platform, inventory, and logistics tools for faster resolution.
• Support process improvements that reduce manual dependency and operational errors.

📞 Customer Experience

• Ensure order status updates are accurate so customers are not left guessing.
• Reduce wrong item, wrong quantity, and delayed dispatch issues that damage trust.
• Coordinate quick action on return, exchange, and failed delivery cases.
• Share reliable fulfillment inputs with the customer support team for faster responses.
• Contribute to a high perfect-order and on-time shipping experience, both of which are commonly tracked as customer-impacting fulfillment KPIs.[web:369][web:370][web:373]

Daily SOP checklist

Start of day

Mid-day controls

End-of-day checklist

Promotion readiness