REFUND POLICY

1. What are the modes of refund?
There are Below mentioned modes of refund:

Back to Source – In this case, the money will be refunded to the payment mode that was used to place the order.
Bank Account – In this case, the money will be refunded to the Bank Account for which we will collect details like Account holder’s name, Account number, Bank Name, Branch Name and IFSC code.
All of the above processes will be initiated once the items are picked by our courier partner and this will take 7-10 business days. P.S: All of the above gets acted upon receipt of items back in our warehouse in mandated condition.


2. How long will it take to process my cancellation request?
If you opt for having the money transferred back to the source of transaction or a particular bank account, it may take up to 7-10 business days to process the refund.

 

3. How does GST vary for orders?

Tax may vary depending on factors like the city where the order would be shipped to and price of products.

 

4. If I return the order will the GST amount charged be refunded?
If any order is returned, the GST amount will be refunded. However, Shipping charges will be non-refundable.

 

5. If I cancel the order will the GST amount charged be refunded?

If any order is canceled before it is shipped, the GST amount and shipping charges will be refunded.

 

6. How is the value of refunded amount calculated?

The value of the refunded amount will be equal to the final amount paid by you (after discounts) at the time of purchase.
In cases where customer has arranged the return at their cost, we will add Rs 60 to the refund amount. courier return charges of upto Rs 60 will be added to the refundable amount. You The customer will be required to send us the courier receipt. The management reserves the rights to deny this amount. If you received any of the gift items with your order, please return them as well for full refund. Should you choose to keep the gift items, a nominal charge per gift item will be deducted from the refund amount. This deductible amount will be mentioned on your invoice.

 

7. How much time it takes for issuing of credit or refund?

In case of refund or credit being issued for other reasons, we will take minimum 7-10 days from the date of the receipt of request from the customer.

 

8. Will I get complete refund against my order?

If you return/cancel an order, the paid price of the product (including the tax collected) will be refunded back to you. However shipping charges are non-refundable and hence shall not be refunded.

 

RETURN POLICY

1. How do I return the order I have placed?

You can return your order within 7 days of its delivery which is mentioned as returnable on product page . Please follow these steps to return order:

Click on ‘Return/Exchange’ link against your order in the Order History section in My Account In case you are a Guest User, fill in your order details in Track Order page. Follow steps as given here. Click on the Return link, indicate the reason for return, choose a mode of refund and confirm request. Once the return request is placed we will make sure that this is processed on priority.

2. I do not have an account with BRUCHI CLUB. How do I return the order I have placed?
You can return your order within 7 days of its delivery Which is mentioned as returnable on product page. Please follow these steps to cancel order:

If you are a Guest User, fill in your order details in Track Order page. Click on the ‘Return/Exchange’ link, indicate the reason for return, choose a mode of refund and confirm request.

The process will be initiated once the items are picked by our courier partner and this will take 7-10 business days. This option is applicable for all pre-paid orders paid using Debit/ Credit cards, Netbanking and Online Wallets.

The amount will be credited in your Bank Account once the items are picked up by our courier partner. Once the return request is placed and the items are picked by our courier partner, we will make sure that
this is processed on priority.


For reasons including hygiene, we do not accept return or exchange of briefs, panties, or shapewear panties, or an opened box of a multi-piece sets that includes panties.

3. I’m unable to see the return/exchange link on the product when I’m trying to place a return/exchange request online. You can return your order within 7 days of its delivery. Please follow these steps to return order: or reasons including hygiene, we do not accept return or exchange of briefs, panties, or shapewear panties, or an opened box of a multi piece sets that includes panties. Our return and exchange policy allows for you to return/exchange your order within 7 days of the order’s delivery. Option to place return/exchange request will be disabled in your account after 7 days of the
order’s delivery


4. I am unable to place return request. There are 3 reason due to which return option is not available on website/app: If your order is not marked delivered.The return request can be taken only after the order status is marked as & Delivered & by our courier partner. In a few cases, it may take up to 24 hours to mark the order as delivered. In case, it is more than 24 hours since delivery and the return option is still unavailable, please contact us at email. You can return your order within 7 days of its delivery. The return option is withdrawn once 7 days period has passed since delivery.
For reasons including hygiene, we do not accept return or exchange of briefs, panties, or shapewear panties, or opened packs of multi-pieces sets that include panties.


5. How do I track my return?
We will send a confirmation email and SMS once your return order has been picked up and when it is received at our warehouse. In case of exchange request you are intimated again via SMS and email when new items are dispatched to you. In case of refund an email is sent when the refund is processed from our end. It may take up to 48 hours for it to reflect in your account.

 

6. How to Return the products?

Simply place unworn, unwashed merchandise with all tags attached in the original packing. Use a bubble sheet wrap to secure and protect the box and products inside. Enclose your invoice inside. Also, enclose any Bruchi Club Collectible gift items or any other free gift items (such as brastraps/camisoles/ cosmetics/Panties/ additional bras etc) you received with your order under various promotions. If you choose to not return the returnable gift items as well, then a nominal charge against these items too will be deducted from your refunded amount. The deductible amount per gift item will be mentioned on your invoice. Please note that returns cannot be processed if any of the items including returned gift itemsare found to be in used or damaged conditions or with tags missing. or if any of the accompanying gift items are missing.

 

7. How does GST vary for orders?

Tax may vary depending on factors like the city where the order would be shipped to and price of products.

 

8. If I return the order will the GST amount charged be refunded?

If any order is returned, the GST amount will be refunded. However, Shipping charges will be non-refundable.

 

9. If I cancel the order will the GST amount charged be refunded?

If any order is cancelled before it is shipped, the GST amount and shipping charges will be refunded.

 

10. What are the items/services that cannot be returned or exchanged?
For reasons including hygiene, we do not accept return of briefs, panties, or shape wear panties, or an opened box of a multi-piece set that includes panties. Cash cannot be claimed against gift cards and gift wraps. No item that has been sold as part of a multipack can be returned as an individual item. Certain sale events or offers will not covered under our standard return/exchange policies. Their terms
will be defined and mentioned separately. Once we receive a returned parcel, we reserve the right to refuse the return of items that show visible signs of having been worn, washed or soiled or are incomplete. The gift items received by you can not be exchanged.

 

EXCHANGE POLICY

You can exchange items in your order within 5 days of its delivery. Please follow these steps to cancel order:
1. How do I exchange items in the order I have placed?

Click on ‘Return/Exchange’ link against your order in the Order History section in My Account In case you are a Guest User, fill in your order details in Track Order page. Follow steps as given below. Click on the ‘Exchange for another size’ or ‘Exchange for product in same offer’ link and indicate the product/ size to be exchanged with. Proceed to the next step and select the shipping address to deliver the exchanged products. For reasons including hygiene, we do not accept return or exchange of briefs, panties, or shapewear panties, or an opened box of a multi-piece sets that includes panties.


2. I’m unable to see the return/exchange link on the product when I’m trying to place a return/exchange request online. For reasons including hygiene, we do not accept return or exchange of briefs, panties, or shapewear panties, or an opened box of a multi piece sets that includes panties. Our return and exchange policy allows for you to return/exchange your order within 7 days of the order’s delivery. Option to place return/exchange request will be disabled in your account after 7 days of the order’s delivery.
I do not have an account with Bruchi Club. How do I return the order I have placed?


3. You can return your order within 7 days of its delivery. Please follow these steps to cancel order:

If you are a Guest User, fill in your order details in Track Order page.
Click on the ‘Return/exchange’ link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation.
Click on the ‘Exchange for another size’ or ‘Exchange for product in same offer’ link and indicate the product/ size to be exchanged with.
Proceed to the next step and select the shipping address to deliver the exchanged products.


4. Can I exchange the gift received with my Order?
We do not accept exchange of gift items sent with orders.